What to Do If Your Order Is Missing or Incorrect

At Tastes of Chicago, we take pride in delivering authentic Chicago flavors straight to your door. While our team and partners work hard to ensure every order arrives accurately and deliciously, sometimes things can go wrong. If your order is missing, incorrect, or compromised in quality, here are the steps you should take to resolve the issue quickly.

Identifying Missing or Incorrect Orders

Check your shipment to verify which items were delivered. Compare your package contents to your order confirmation email. Common issues include missing food items, incorrect products, or substitutions. Be sure to note anything that does not match your original order, including food temperature or damaged packaging.

Reporting to Customer Support

Contact Tastes of Chicago Customer Support as soon as you notice a problem. Provide your order number, delivery date, and a detailed description of the issue. This information helps us process your request for a resolution more efficiently. You can also reach us by phone at: (800) 568-8646

Representatives are available:

MON-FRI: 8AM-7PM CT.    |    SAT: 9AM-1PM CT

Resolution Options and Follow-Up

• Refund or partial refund for missing or damaged items
• Replacement shipment of affected items
• Assistance in tracking or resolving delivery carrier issues

Customer Care will communicate next steps and timing for your resolution. Keep your order confirmation and correspondence on hand for reference until the issue is fully resolved.

Maintaining the Tastes of Chicago Experience

Our goal is to ensure you and your recipients always enjoy the best Chicago food experience. Whether sending a special gift or treating yourself, you can count on our team’s commitment to quality and satisfaction—even when issues arise. Contact us with questions or concerns anytime.

Conclusion: We're Here to Help

Your satisfaction matters to Tastes of Chicago. If your order is missing, incorrect, or not up to the standards you expect, let us know right away. Our customer support team is ready to help resolve any problems so you can savor authentic Chicago flavors with confidence.